Common problems

General

The game lags/my movements are jerky

On headsets using SteamVR (all except Oculus Rift), check that the following options are deselected in the SteamVR settings:

• Advanced Settings> Show
• Video> Activate advanced supersampling filtering >Off
• Deselect the Video > Activate the fluidification of movements and Manual mode checkboxes

Also check that your graphics drivers are up to date. Do this by opening GeForce Experience on the computer in question (or install it). Log in to your account if this is not already done. Next, in GeForce Experience, select the Plugins tab and then check whether any updates are available, and install the latest graphics drivers for your computer. Then restart the PC.

If the problem persists:

• If the problem only appears on a specific computer, contact your hardware provider.
• If the problem appears in a particular game, regardless of which computer is used, please inform support@octopodvr.com of the steps leading to this lag (game, moment in the game and specific actions).

Players do not connect after the intro / Play does not start

If this is the first time that the game version has been run on the server, go to the server computer to see whether the firewall has prevented the game from running. If it has, a window will be opened on the server PC. You must then allow the application to run by selecting both checkboxes and clicking on “Authorise access”.

You can go to "Windows Defender Firewall with advanced security features", go to "Incoming traffic rules" and determine that there is no rule blocking the game communication. The rule can be named after the game executable or "Virtual Reality BP Game Template". See image below.

The game is launched but the headset remains black (in Ragnarock)

If you have a Windows N version, you must install the Media Feature Pack:

• Open the windows settings, look for the "optional features", or follow this link which should take you there directly (copy in a web browser for example): ms-settings:optionalfeatures?activationSource=SMC-Article-14209
• Click on "+ Add a feature".
• Click on "Media Feature Pack" and install
• Restart the PC

The placement of the players in the tutorial is not good (in Propagation 1, 2, 3 in free roaming version)

The "Origin in tuto" option has been added to fix the placement problem. By default this option is set to "Absolute". To start the game in roomscale, you have to set the option to "Player" which will have the effect to consider the location of the Player as the origin of the world when starting the tutorial. So the 2 virtual worlds (player 1 and player 2) will not be confused, but shifted and they will be able to do the tutorial at the same time.

caution

When using this option, for safety reasons, it is imperative that the players are far enough away from each other and from any obstacles (walls, posts) at the time of the launch and that they remain so until the tutorial has started.

The game is not running and you have a computer with an 11th or 12th generation Intel processor

You can follow method 2 presented in the following article: Article - VR games fail to run

Octopod:Play Launcher

“Wrong Checksum” error when installing a new version

Check your internet connection. Next, delete the download, restart the Octopod:Play software and then try to install the new version again. If the problem persists, please inform support@octopodvr.com

The game was set up on the computers but they are disconnected

In the game version page you suddenly no longer see a computer or you see it with an empty circle next to its name, and the installation is interrupted. This is also indicated on the “Configuration” page by the small circle next to the computer name no longer being green but grey or empty instead. This means that the daemon is switched off and the computer is no longer connected to the Launcher. To reconnect, restart the computer or run the shortcut labelled “Daemon” on the relevant computer’s Desktop.

When I create a play session, the computer I want to select is not listed

First check that the daemon is properly connected. This is indicated on the “Configuration” page of Octopod:Play. If the daemon is disconnected (empty circle) then the computer in question must be restarted in order to restart the daemon (or restarted manually with the Desktop shortcut if it exists). If the daemon is properly connected, the game version you are using is not installed on the computer. Check the desired game version in the play session you selected (at the top of the page). Also check in the game version page whether it has been installed on the appropriate computers.

No computer is recognised by the Launcher

If no computer is recognised by the Launcher, check whether the Launcher’s IP address has been modified. If it has, edit the config.json file (C:\VRDesk\etc\daemon) and enter the launcher's new IP address on all the computers (Launcher/Server/Player PC). This new address is indicated in the Configuration tab of Octopod:Play.

Example of config.json content:

{
   "server": "10.0.69.68:3000"
}

danger

Do not change the port (:3000), only the IP address (here: 10.0.69.68).

The new IP address is shown in the Octopod:Play Configuration tab, in the Network Interface field."

I have a temporary internet outage

To operate, Octopod:Play does not need to be continuously connected to the internet. A simple daily connection is enough. This is very useful during a momentary break of the internet or during an event.

Change the location of the games on the computers

To move the games to another folder:

1. Turn off the daemons on all computers on which you want to modify the installation file of the games.

2. On Octopod:Play, in the Configuration tab¹, click on the gearwheel² of the computers for which you want to modify the path for installing the games, check the current path and go there. (by default: C:\VRDesk\var\daemon\game).

3. Move the game folders to the target folder.

   Example of a target path:

   D:\VRDesk\var\daemon\game

4. Modify the folder path in Octopod:Play (see Figure 2) and save the changes.

   caution

   If the wrong folder is specified, all the games will be downloaded again into this folder.

   caution

   Check that the change has been saved.

5. Restart the daemons

   note

   As a shortcut on the computer’s Desktop, in C:\VRDesk\bin\daemon or in Windows systray

The daemon’s update is not done automatically

If the daemon is not updated automatically, here are the different steps to follow (to be done on each of the machines that are not updated)

1. Stop the daemon

You can stop the daemon, by clicking on the Octopod icon (in the windows taskbar). By right-clicking -> "Stop daemon/Arrêter daemon".

Octopod’s Icon - right clic - Arrêter daemon

Or if you don't have the Octopod icon in the taskbar, you can go to the Task Manager (right-click on the Windows taskbar -> Task Manager). In the Processes tab, look for the program called service (without the "s" at the end!). Once you have found the service program, right-click on it and select "End Task".

Task Manager - service[.exe] - Right-click - End task

https://drive.google.com/file/d/13uxi23FqmzW0-jDuO5nHS0G6srN4rtLw/view

2. Launch the daemon update manually

Once the daemon is shut down, go to the following folder on your computer: C:\VRDesk\bin\daemon

Select the updater[.exe] program, right-click on it and select "Run as administrator".

updater - Right-click - Run as administrator

After these manipulations you should see the following daemon update window:

If despite these manipulations, you still can't update the daemon, contact the support by sending an email to support@octopodvr.com specifying the problem encountered, as well as the different error messages and screen prints that you can provide.

Your launcher and your daemon do not communicate properly

It is possible that your firewall has not been properly configured. To solve this problem, we provide a tool to correct this: OctopodFirewallCleaner.zip

Steps :

1. Download the archive
2. Unzip the ZIP archive
3. Double-click on OctopodFirewallCleaner.bat
4. Allow the application to make changes to your device

You have a database problem (corruption or game launch problem)

1. Switch off Octopod:Play
2. Go to C:\Octopod\var\launcher
3. Delete all folders starting with "couch_octopodvr_com_userdb...".
4. Delete the identity file
5. Delete session file
6. Restart Octopod:Play

Octopod:Play will ask you to connect and will launch the database migration and warm-up phase.

You encounter a problem when connecting to Octopod:Play

I invite you to turn off all your player machines if they are on (or just turn off the daemon on each machine.

Octopod’s Icon - right clic - Arrêter daemon

After the shutdown of the player machines (or of the daemon), I invite you to restart your launcher, to launch Octopod:play again and to let it synchronise (a cloud flashes in the bottom left corner of Octopod:play during the synchronisation).

Once the launcher is synchronised, you can start your player machines (or restart the daemon) one by one by waiting once again for the synchronisation to be completed in Octopod:play

If all of that actions does not solve the problem, it will be necessary to make the following actions: I invite you to turn off launcher and daemons and to delete the folder launcher-vr which is in C:\Users[USER]\AppData\Roaming\ of your launcher machine. Once the folder is deleted, launch Octopod:play, you should be able to connect. Once connected, the launcher will synchronise. You will have to wait until it has finished its sync. Then you can turn on your player PCs (daemon).

The Games tab in Octopod:Play is empty

Try to disconnect (the button to the right of your launcher name) and reconnect. If the problem persists, contact support.

Octopod:Play Daemon

Daemon crashes continuously

You should update manually daemon by following these steps on each player machines (machines where a daemon is running):

1. Download the daemon installer with this link
2. Run the downloaded file as administrator
3. Wait for the update to complete.

HTC Vive headsets

The screen in the headset is completely grey, or I sometimes see grey flashes

A grey screen is characteristic of the headset no longer being tracked, i.e. the Vive base stations no longer see the headset. This can happen if the headset is in a corner, facing a wall, leaning towards the ground, or another person blocks the line-of-sight signal from the stations. Try to move towards the middle of the room, turn your head in all directions and remove any obstructions so that you are clearly visible from the base stations. Also check that the base stations have not been moved and are still pointing towards the middle of the room.

In a room-scale configuration (Yucatan game)

The base stations must never be moved after they are first installed by Wanadev, so please do not move or tilt them. If they have moved due to external events, the Wanadev team must recalibrate them. Please contact us at support@octopodvr.com.

The screen in the headset is turquoise blue and I can hear the game’s audio

This occurs if the lock screen is activated on the computer. To solve the problem, go to the computer in question (using remote control software such as TeamViewer, for example) and exit the lock screen by clicking “Login”. If this does not solve the problem, try stopping and restarting the game for the player in question (the other players can continue) by using the Octopod:Play game Launcher (red square for the player and then green arrow).

If the problem persists, try restarting the computer and then restarting the player in the game session.

You must then check the Windows options and ensure that everything concerning passworded user connections, the standby screen and the locking screen is disabled.

When I launch SteamVR Room Setup on a backpack, it does not open, or the window is completely white

Check that a screen emulator is connected to your backpack (usually via the miniDP or HDMI port) in addition to your headset.

When playing, I sometimes go to the SteamVR Home in flashes (white or dark blue room)

Check that there are no tracking problems (the base stations must be clearly visible) and ensure that your graphics drivers are up-to-date in GeForce Experience. If the problem can be reproduced (always at the same moment in the game, regardless of the computer), it may be performance-related. Please contact us at support@octopodvr.com.

In the headset, the world is greyed out, I can no longer grip objects and there is a “SteamVR Settings” window (look around you)

This occurs when the headset user accidentally presses a controller’s menu button. To return to the game, the user must click the “Back to application” button in virtual reality at the bottom of the “SteamVR settings” window. To prevent this from happening again, next, go to the SteamVR window and then do as follows:

1. Click SteamVR
2. Go to Settings
3. In the Settings window, click Developer
4. Deselect the “Activate VR Dashboard” checkbox

The changes will take effect the next time SteamVR starts.

Windows MR headsets

I am too big/too small in virtual reality

Make sure the headset is correctly located in space: when you are wearing the headset, look around you. If this has not changed anything, the ground may be poorly calibrated. To check this, place a controller on the ground and look to see whether it appears correctly placed on the ground in virtual reality. If this is not the case, contact us at support@octopodvr.com.

I don’t see my controllers in virtual reality

• Check that the controllers are turned on (the LEDs on the controllers must be white) and shake them in front of you while wearing the headset. The white light becomes brighter when the headset recognises the controllers.
• Try restarting them by holding down the Windows button on each controller to turn it off and then turn it on again. Then repeat the first step.
• If the controllers are still not visible either in the game or in the Windows home, this is probably because they are not recognised by the computer (the white light remains dim).
  1. Firstly check that the controllers are those you have paired with your computer (if they are numbered, check the label). In this case, check that the controllers are correctly paired with the computer. To do so, follow the instructions below :
     • In the mixed reality portal, go to “More information”¹ and then select “Configure controllers”²:

The controllers must appear in the “Mouse, keyboard and stylus” list under the names “Motion controller - Left” and “Motion controller - Right”.

If this is not the case, they must be paired. To do so, re-pair each controller by holding down the button located in each controller’s battery compartment until the LEDs flash.

Next, in the Bluetooth devices window, click “Add Bluetooth or other device”, then click Bluetooth in the window that opens. The controllers should appear in the list. Select them one by one to connect them to the computer.

I have a “Delimitation lost” message in the headset OR When I move around in reality, I remain stationary in the headset

This error and this phenomenon appear when the headset can no longer locate itself in space. In this case, with the headset on your head, look around you (in front of you, behind you, to the side, above you, etc.), until the message disappears or you are repositioned correctly in virtual space. If the problem persists, contact us at support@octopodvr.com. Above all, do not reconfigure the space.

My left and right controllers are reversed in the application

Try to exit the application. Check that your controllers are in the right hands in the Windows home, and restart the application. If the problem persists, restart the computer.

I was in the game and suddenly returned to the Windows home

This occurs when the headset user accidentally presses a controller’s "Windows" button. To return to the application, in the headset, use the controller to aim at and click on the “SteamVR” window. To avoid this you can block the use of the button by changing a value in the Windows registry (or directly via the following utility DisableWindowsButton).

When I put on the headset, the screen remains black

You also see a flashing green light above the headset lenses. This indicates that the headset is in standby mode. It cannot launch any application as long as this is the case. To exit standby mode, go to the computer in question (via TeamViewer if you do not have access to the screen), and click “Restart” in the mixed reality portal.

I am not properly orientated or located relative to the other players

This occurs in warehouse games if a player initially does not see the scene or the start area in the expected location. This means that the headset is incorrectly calibrated. You must then exit the running VR application and re-import the initial calibration. To do so, use the Backpack Manager program available on the Launcher PC: select the computer in question and then click “Import”. Put the headset back on and check that the calibration seems correct in the mixed reality portal. Then restart the game on the computer and check that the player is located correctly.

I have an error 1-4 when I put the headset on

You must disconnect the headset, restart the backpack and then reconnect the headset.

The headset is blocked on the Windows logo

You must restart the headset.